Sunny Worldwide logistics learns how to communicate effectively in the workplace

Sunny Worldwide Logistics Co., Ltd. is very honored to invite teachers Anita Qu and Redcliff Zhao to the company to provide effective workplace communication training for all employees of sunny group.

Let's introduce the two mentors

Anita Qu: general manager of corporate promotion and product development of NASDAQ listed companies, the youngest female general manager in China, 22 years of work experience, MBA of Hong Kong Polytechnic University, senior but not cold, moistening things silently. She said that we can also call her little a teacher.

Redcliff Zhao: many famous enterprises serve as marketing directors. Rich experience in BD, advertising design, brand building and business analysis. MBA, University of Wales, UK A well-equipped force.

Teacher Anita gave us two hours of training. What is impressive is that at the beginning, teacher a told us a story about Halley's comet, which triggered our deep thinking about effective communication in the workplace. The story goes like this:

It is said that in 1910, the order of the US Army was delivered as follows:

The battalion commander said to the officer on duty: tomorrow night at about 8 o'clock, Halley's comet will probably appear in this area, which can only be seen once every 76 years. Order all soldiers to assemble on the playground in field uniforms. I will explain this rare phenomenon to them. If it rains, I'll gather in the auditorium and show them a movie about comets.

Officer on duty to company commander: according to the order of the battalion commander, Comet Halley will appear over the playground at 8 o'clock tomorrow evening. If it rains, let the soldiers line up in field uniforms to the auditorium, where this rare phenomenon will appear.

Company commander to platoon commander: according to the order of the battalion commander, at 8 o'clock tomorrow evening, the extraordinary Comet Halley will appear in the auditorium wearing field uniform. If it rains on the playground, the battalion commander will issue another order, which will appear every 76 years.

Platoon leader: at 8 o'clock tomorrow evening, the battalion commander will show up in the auditorium with Halley's comet. This happens every 76 years. If it rains, the battalion commander will order comets to put on field uniforms and go to the playground.

Squad leader to soldier: when it rains at 8 o'clock tomorrow evening, the 76 year old well-known general Halley will be accompanied by the battalion commander, dressed in field uniform, driving his Halley car, passing the playground to the auditorium.

This story, as a professional, we can't just be a joke, we must see the essence through the phenomenon. It's clear that what the battalion commander meant was totally different from what the soldiers actually received. When an event is conveyed by several people, it is impossible for the original information to be completely and accurately transmitted to the last receiver. In the process, different levels of qualitative changes occur, resulting in information errors.

From the perspective of communication, we can find that the communication between the two sides is not in the position of the other side. For example, the battalion commander thinks that the officer on duty understands it, and the officer on duty thinks that he understands it. In fact, the officer on duty does not fully understand its meaning. From the result, it shows that this communication is invalid.

In terms of efficiency, the fast, accurate and effective method is that the battalion commander calls all the soldiers in the playground and informs all the people. On the contrary, through the communication of one person after another, the process is various, and the information communicated in the middle is increasingly deviated from the essence, resulting in the final presentation effect is not ideal.

For professionals, we must adopt efficient methods to improve our work efficiency. At the same time, the most important thing is to pay attention to communication skills in the workplace, and make sure that the other party clearly knows what you want to express. I believe that through the training of teacher a, all employees of sunny group will be able to learn to communicate in the future work and pay attention to their own communication methods, not only the communication between colleagues, but also the people with different roles such as the same supplier, the same customer, etc., so that they can clearly communicate their words to each other.