Story of cooperation and service with Clients in Saudi Arabia

This customer added my WeChat on his own initiative. in the beginning, the customer told me directly that he had a lot of containers need to be shipped from various major ports in China and had high requirements about the price. 

There also have three cooperating freight forwarders, and the freight forwarder with a more appropriate price could get the order. I believe that as an excellent freight forwarding company which established over 20 years and a gold supplier of Alibaba international station for 10 years, we can not only provide customers with high-quality services but also provide customers with competitive prices. 

Besides, I have many Saudi customers who have cooperated with me for a long time, so I am confident that we can meet all the requirements of the customer for shipment.

The customer's first inquiry was for a 40HQ from Wuhan to Jeddah at the end of April. I quickly quoted our price, and the customer also accepted our quotation. The first shipment went well with our suppliers and customers. In the following month, customers successively delivered goods from Shanghai, Ningbo and Shenzhen, and each shipment met the customer's requirements. Customers are also very satisfied with our service, as customers continue to understand and recognize us, customers also continue to increase the number of goods shipped from our company.

Once customer wants to the two 40HQ from Shanghai to Jeddah, after the customer asked the price temporarily didn't say to book the ship space, I , as a rich experience of freight forwarders, feeling the latest freight prices may rise with overbooked, then ask the customer-specific goods ready time, and told the client the sea freight may rise and has the risk for overbooked, then customer let we contact suppliers to arrange a booking in advance, sure enough, the sea freight soared USD400/CONTAINER and ship space was overbooked as we estimated, we help the customer get the shipping space before the freight rise in price, the shipment still helps The household saved USD800.

In June, the customer asked us whether we could make goods from Pusan, Keelung in Taiwan, and Port Klang in Malaysia to Jeddah. I did not even think to reply to the customer that we could do that. As a member of WCA, our company has very mature cooperation with foreign agents all over the world. Because the impression and feel I gave to customers before were professional, responsible, and efficient. Therefore, the customer quickly determined that we were responsible for the shipment of these several batches of goods. Finally, all the containers arrived at Jeddah port safely without any accident.

Now this customer has about 13 containers every month that we are responsible for arranging shipment. We hope that this customer can be more focused on expanding the market and making his business in Saudi Arabia bigger and stronger under the service of our sunny worldwide logistics.

Company website: www.swwlogistics.com
Company address: Room 816, Block B, Rongde International Times Square, Henggang Street, Longgang District, Shenzhen
Mobile: 0755-25643421
QQ: 3004972747
Email address: logistics@swwlogistics.com.cn
Contact: Anma